Packaging and Transportation
Thank you for choosing NINGBO TIANTAI Hose as your supplier. Please review our shipping policy below. If you have any questions, please feel free to contact us!
Delivery Time
1.Regular sample orders will be shipped within 7 days
2.Sample orders requiring customization will be shipped in about 14 days
3.For big orders, the lead time according to order quantities. Normally around 40 days
Transportation Options
Regular, we consider various factors such as order quantity, delivery time, cost, and customs policies and then list a few reasonable options with pros and cons to the customer so they can make a decision.
Type of Transportation | Cooperative Freight Forwarders | Note |
| Sea Transport | MSC,CMA,OOCL, Yang Ming Marine Transport Corporation,Cosco Shipping Lines,C.H. Robinson | You can also arrange your own freight forwarding |
| Air Transport | UPS,FedEx,DHL, | |
| Express | UPS,FedEx,DHL, | |
| Land Transport | DHL Supply Chain,C.H. Robinson,Penske Logistics,XPO Logistics |
Product Packaging
Our standard packaging process involves the following steps:
1. Factory-produced hoses undergo various tests, including working pressure test, burst test and pulse test
2. After testing, the products are wrapped in PP bags, cartons, or other materials and then placed in a cardboard box.
3. We can also customize according to your requirements
Below are the different ways of packaging our products
After-sales Service
Thank you for choosing TIANTAI products. We strive to produce high-quality products to ensure high customer satisfaction. If you have any problem please contact us!
1 PRODUCT INSURANCE:
If the products are damaged, please preserve the damaged products, send them to us and notify us by email. We will file a claim with the cargo transportation insurance company. If the insurance company needs addition information or documentation during the claim process, your cooperation would be greatly appreciated.!
2 PRODUCT INFORMATION AND TECHNICAL SUPPORT
Provide detailed product information, including specifications, characteristics and uses, to help customers better understand the product. At the same time, provide technical support for the product, including usage guidelines, installation instructions and maintenance advice ,ensuring you can use our products with confidence and precision.
3 ORDER TRACKING
Timely shipment information,including ETD,ETA and shipment tracking number ,this allows you to monitor your order's progress.Please keep in touch with us so we can send you the latest shipping information!
4 PRODUCT WARRANTY
We offer a 5-year warranty,if there is any quality problem, we will replace the product free of charge. In case of exceeding the warranty period, we will negotiate with you to minimize your loss.
5 CONTINUOUS IMPROVEMENT
Conduct regular after-sales service surveys, collect customer feedback, and improve products and services based on the feedback to increase customer satisfaction.
7 CUSTOMIZED SERVICE
Provide customized service according to customers' special needs, including customized products, packaging and labels, etc.
8 CUSTOMER SUPPORT HOTLINE
Customers can contact the customer service team at any time by email, whatsApp to ask questions, seek help or provide feedback.
